Mukuru has always given its customers the ability to transact when and wherever they need to through our existing USSD and WhatsApp offerings – the Mukuru App adds a richer experience and more control for a customer to manage their profile,” says Andy Jury, CEO, Mukuru. “Our customers have been asking for a Mukuru App, and we have made sure to develop and present a solution that empowers our customers to send money back home to their families in an even safer and more convenient way.
Both channels will enable customers to sign-up and conduct important transactions from home, while also providing a central and simplified source of information to support customers along their financial journeys.
In order to give Mukuru customers even more control of their financial destinies, Mukuru has upgraded their App as well as added a new self sign-up feature to its WhatsApp offering.
Mukuru, Africa’s largest remittance and money transfer provider, has deployed major enhancements to two of its customer self-service channels to simplify the customer user journey.
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